Terms and Conditions

Tom Mortimer | Psychotherapist, Counsellor & Mentor
Email: tommorti@gmail.com | Phone: 07931 605494

These Terms and Conditions apply to all services I offer, including full-fee and discounted therapy sessions, clinical assessments, and 1-to-1 mentoring.

1. Services Covered

These terms apply to the following services:

  • Full-priced therapy sessions (50 minutes)

  • Discounted therapy sessions for eligible clients

  • Clinical assessment sessions (50 minutes)

  • 1-to-1 mentoring sessions (45 minutes)

2. Payment

  • Payment is due at least 48 hours before your scheduled session.

  • Accepted methods: Bank transfer and PayPal (details provided when booking).

  • If payment isn't received in time, the session may be cancelled or offered to someone else.

3. Cancellations and Refunds

  • If you need to cancel or reschedule, please give at least 48 hours’ notice.

  • Sessions cancelled with less than 48 hours’ notice will be charged in full.

4. Confidentiality

Everything you share in therapy is held in confidence, with the following exceptions:

  • If I believe there’s a risk of serious harm to you or someone else

  • If there’s a legal obligation (e.g. disclosure of terrorism, money laundering, or drug trafficking)

  • If required to do so by a court of law

Where possible, I will always try to speak with you first before sharing any information.

5. Disclaimer

  • Therapy is not a substitute for medical treatment or crisis services.

  • If you are in immediate danger or crisis, please contact 999, your GP, or Samaritans (116 123).

  • I do not offer 24-hour support.

6. Concessions and Accessibility

Discounted sessions are available for:

  • Children and young people

  • Students

  • OAP’s

  • Those on lower incomes

7. Session Structure and Boundaries

  • Sessions are 50 minutes (therapy) or 45 minutes (mentoring).

  • The session will always finish at the original end time.

  • We’ll meet weekly unless we agree otherwise.

  • I’ll give you a gentle heads-up when there are 5–7 minutes left so we can close safely.

8. Online Therapy

  • For online sessions, please ensure you’re in a private, quiet space where you won’t be overheard.

  • If there are technical difficulties, we’ll try to reconnect or continue by phone.

  • If we’re unable to continue, we’ll reschedule at no extra cost.

9. Record Keeping and Data Protection

  • I keep short, factual notes after each session.

  • These are stored securely and confidentially in accordance with GDPR and current data protection laws.

  • You have the right to access, request, or review your data at any time.

10. Agreement

  • Before starting therapy, all clients are required to sign a Therapeutic Contract to confirm agreement with these terms.

  • These terms may be updated periodically. Any significant changes will be discussed with you in advance.

Updated: July 2025